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A Guide to Computer User Support for Help Desk and Support Specialists

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30 review for A Guide to Computer User Support for Help Desk and Support Specialists

  1. 5 out of 5

    Ted

    I am teaching a Class on IT User support and using this as my text. All in all, not a bad book. I think it might be a little over the top on support organizations mainly because it presents a picture of how to organize a help org in a perfect world. While every organization has pieces of what this text discusses, I haven't seen anyone with such a set-up. As long as you present it more real-world, I think the students can learn a lot from the text, but don't let them get an over-inflated idea of I am teaching a Class on IT User support and using this as my text. All in all, not a bad book. I think it might be a little over the top on support organizations mainly because it presents a picture of how to organize a help org in a perfect world. While every organization has pieces of what this text discusses, I haven't seen anyone with such a set-up. As long as you present it more real-world, I think the students can learn a lot from the text, but don't let them get an over-inflated idea of user support.

  2. 5 out of 5

    Julia Nanigian

    I had some good advice.

  3. 4 out of 5

    Hasan

  4. 5 out of 5

    Averin

  5. 5 out of 5

    Chang

  6. 5 out of 5

    John Evans

  7. 4 out of 5

    Jenny

  8. 5 out of 5

    Jeffery Cerveny

  9. 5 out of 5

    Kylie Tatt

  10. 5 out of 5

    bridgid

  11. 4 out of 5

    Robert Ehrenkaufer

  12. 5 out of 5

    Ernestine Martin

  13. 4 out of 5

    Tommy Sims

  14. 4 out of 5

    Jonathan

  15. 5 out of 5

    Alex Carroll

  16. 4 out of 5

    Bruce Kirschner

  17. 5 out of 5

    Alex

  18. 4 out of 5

    Stacy

  19. 4 out of 5

    Pthroezt Ptrux

  20. 5 out of 5

    Aaron Grutt

  21. 5 out of 5

    Paula L Shaw

  22. 4 out of 5

    S. Ryan

  23. 4 out of 5

    Anya

  24. 5 out of 5

    Joe

  25. 4 out of 5

    Susan Heiman

  26. 4 out of 5

    Joshua Schultz

  27. 4 out of 5

    Nicholas zamir

  28. 4 out of 5

    Shehani Verena

  29. 4 out of 5

    Robert J Cronin

  30. 5 out of 5

    Sheila D

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